stephem

I am a decent spender at AMEX and they tried what they could, but what many people dont understand is that at 12 months from purchase, the charges vaporize from the AMEX chargeback system and so they cannot even find it to initiate a chargeback. If it is not in that system, no chargeback. So I tried, but no dice there. I am suing AMEX Travel in my local small claims court, they can winge all they want and point the finger at TAP, but I dont think that will be helpful to their cause. TAP doesnt appear to have a designated agent for service of process in WA state, so I cannot easily sue them here in small claims court.

But back to my point, TAP is the worst among all the airlines that had some of my money from cancelled flights. They show complete disdain for their customers, I have never encountered so many rude people in customer service roles. And they lie to the US DOT, every complaint I file, including quotes from TAP personnel stating that they agree they owe me a refund and it is "being processed" are met with a response from TAP to the DOT that "all issues have been resolved with the customer."