Originally Posted by
serpens
Like many others, I was offered $150 on Sapphire Reserve about 90 seconds into the call. The agent said it would post after a while (I forget, maybe six to eight weeks), but it posted after four days. That's the real point to this post.
Pertinent to
a different thread, the agent cautioned me that the retention offer would not satisfy a required minimum payment, and I should be sure to make such minimum payment. (Even after the retention offer, there was a balance due. I pay the balance in full each month by auto-pay, which did take the correct amount, which was more than the minimum payment and resulted in a balance of zero.) Since I had received a large credit on another card with a balance due, I asked about that other card, and was assured that no minimum payment would be due. Why? I don't know, and the agent did not give an explanation that I understood. Maybe it was because the credit more than offset all the charges, leaving a credit on the account, but that seems to contradict the issue in the other thread. (I did follow some of the
advice in the other thread and set up an alert to notify me if a payment was missed, and received no alert.)
The Alert would NOT protect you if you keep the AutoPay in place. On one hand of the AutoPay feature, it would not consider you owe any money when the balance is NEGATIVE. On the other hand of the AutoPay feature when it comes to detect if account goes in default by checking if Minimum Balance is paid - that part seems never taking into account of the FACT that when the balance is NEGATIVE, AutoPay would not initiate any payment - yet, the algo does not seem to have that in place, still only looking at the minimum payment taken by AutoPay.
I were you I would suspend the autopay function until the credit balance is depleted. Personally and many of my friends, do NOT use AutoPay for any of their credit cards. Utility bills, yes. Credit Cards, no.
Payment is due before X days alert is good enough for me to not miss any payment, particularly the X is set as 10 days. My friends set it as 7 days, which probably is enough for most situations.