Originally Posted by
Annalisa12
And they should take a fee for booking and cancelling it. However does seem excessive
An hour's work - $50 - to cancel the bookings would have been fair, and probably no one would have complained.
Most agents never contemplated a situation where the airline would cancel and not provide an alternative flight. So their terms and conditions were silent. Unfortunately some agents gave the industry a bad name by trying to charge the same fee as a voluntary cancellation. And that was a per person charge ($1600 for a family trip to LA was one example.)
Travel agents should have gone after the airline for their fee to handle refunds, not the passenger!