Originally Posted by Dave Noble

I don't agree that it *should* take a fee for processing a refund when the booking was not cancelled by the passenger - whether it is entitled to charging a fee for cancelling a service not provided is something that a discussion with a credit card company on whether that is a disputable charge would seem to be a good point

Any original booking fee ( as long as disclosed as such rather than just charging an inflated fee for the flight ) would seem to be reasonablle for the company to keep