Originally Posted by
skimthetrees
If you can see award seats HND-HRJ on the website I would call in, without mentioning your existing award ask the agent if there are awards HND-HRJ on your date and they should see them if they are on the website. Once they confirm they see the HND-HRJ awards tell them you want to change your existing award to end in HRJ by adding those flights. Now they cannot claim those seats are not available because they just confirmed that they were.
they can claim seats not available even in this case due to married segment logic. Seats available on individual segments doesn’t mean they are available when you search the whole itinerary together