FlyerTalk Forums - View Single Post - Buy on board: Implemented on BA short haul - opinions on the concept
Old Nov 21, 2020, 10:12 am
  #3808  
lhrpete
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Join Date: Jan 2003
Location: London, UK.
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Originally Posted by hfly
No, can you? What I can tell you is that someone I know at M&S told me over a year ago that less product was sold per day on the entire BA short haul network than at just ONE of their midsize London locations (in a day), and their actual cost was higher. Also this person mentioned that the entire venture was detrimental to their brand and a reputational risk, as they were afraid that all the negative experiences experienced by passengers on BA flights would be attributed to M&S rather than BA, even when the majority of such things were out of M&S's control.
And all this is why Waitrose won't touch it.
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