FlyerTalk Forums - View Single Post - Buy on board: Implemented on BA short haul - opinions on the concept
Old Nov 21, 2020, 7:23 am
  #3805  
hfly
FlyerTalk Evangelist
 
Join Date: Jan 2000
Posts: 15,364
No, can you? What I can tell you is that someone I know at M&S told me over a year ago that less product was sold per day on the entire BA short haul network than at just ONE of their midsize London locations (in a day), and their actual cost was higher. Also this person mentioned that the entire venture was detrimental to their brand and a reputational risk, as they were afraid that all the negative experiences experienced by passengers on BA flights would be attributed to M&S rather than BA, even when the majority of such things were out of M&S's control.
hfly is offline