Originally Posted by
N590UA
To me it's pretty obvious where Delta wins over United here: Personal on-demand video at the seat back in F and Y. United is inconsistent in this regard, and streaming still seems unreliable compared to in-seat screens. I can't give UA credit for being cheap whereas DL wants to provide a meaningful perk here and give PAX the benefit of the doubt against streaming content.
Fair enough for those who care about that. I've never once used the video screens on the 739 (despite having flown at least 300-400 legs on it) other than to do the flight map which is a nice to have but hardly important. I realize that those screens do matter to a lot of folks (Delta indicates it's one thing people consistently are willing to pay a premium for over a competitor), so not discrediting that, but for me it makes no difference. I'd take physical comfort any day of the week over a media consumption device. I am also 6' 4" so that may bias my preferences.