Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Yes, it sounds like the old glitch where if it's a new booking the Sapphire status isn't properly recognised. Try switching to the App or website, ensure your frequent flyer card is on the booking, and/or call up.