Originally Posted by
UAPremierGuy
Agreed, but reporting it on here doesn't do anything other than making us feel good, or call AA out publicly. People need to report to AA directly if they want it to be truly documented.
Your point is completely valid but sadly, unless it is coming from a CK or EXP, AA doesn't really care. To my understanding, AA is very good tracking complaints from lower tier members and after a while, they will pretty much start sending them canned responses even if the passengers filed a legitimate complaint. I don't agree with this policy, but we can't expect better from an airline that has been plagued by worst-in-class "leaders" like Doug Parker.