Originally Posted by
Intl359Widget
For the first one that’s an easy fix to do. Call Marriott and have them review the folio from the stay and adjust as needed for the pre-tax Revenue.
As for the second one, I’ve found that if the hotel isn’t properly coded as a Marriott property (common issue with Luxury Collection, Design, and Autograph Collection) then AMEX/Chase won’t recognize it as an eligible 6x property sadly.
One that got 2x was a Westin, which you'd expect to be credited correctly. That was fixed when I sent a message to Chase and they reached out to Marriott.
I did get credit for a Portfolio Collection, but it was incorrect. Had to upload the receipt 3 times before they agreed to fix it.
That is a surprise the Autograph don't count as 6x. I would have assumed it was a Marriott decision, not Chase. The place I stayed only became Autograph a month ago, so I assumed that was the reason. In any case, I'll see what they say.