Originally Posted by
flyerCO
I agree DL isn't at fault. However unless Expedia had reissued the ticket they're at fault. Why/how DL would say they're not is baffling.
You need to ask DL what the exact issue was. If they're claiming that neither DL or Expedia are at fault they must know what the issue is. If they can't provide that then there's no way they can know they nor Expedia are at fault.
AFA European carriers, they're actually normally better. EC261 provides for not just compensation (only when within their control) but also requires accommodation/meals regardless of whose at fault. (As long as you were ticketed and confirmed correctly)
I'm not sure this is at all helpful, but I had a very similar experience several years ago with an Expedia-purchased ticket. I had purchased a ticket from LGA-YYZ on AA, but there was a last-minute change or cancellation (it was very last-minute, as I got the notification on my phone as I was on the bus heading to LGA). Expedia put me on a new flight with Westjet - perfect. However, it transpired that, while I did have a new record locator, there was no Westjet ticket. Westjet couldn't check me in; I had to go to the other terminal to have AA transfer over the ticket. In my case, the AA agent at the customer service desk took care of it in maybe 10-15 minutes. That would suggest that DL should have been able to fix your issue, although what do I know.