Honestly, I do not understand anything anymore. Delta says they do not understand what happened, but that Chase Travel nor themselves are at fault.
Initially, while this was happening, Delta claimed KLM could have fixed it if they wanted to, but opted not to do it. When speaking with a Delta supervisor, she claimed she had worked at an airport and handled SkyTeam issues. She said that European carrier mentalities is awful as they do not have the passenger in mind and are not proactive like Delta would be. This starts to sound about right.
Originally Posted by
PTahCha
With that said, sounds like DL is offering a customer gesture, which is a net-positive outcome.
Delta went back on the compensation offer. They sent it to Air France/KLM CS and told them to handle it as this occurred in Europe and it is their responsibility. Air France/KLM claims to be busy with a large volume of cases and add they will respond by tomorrow as the case will expire otherwise.
Chase Travel reached out to me to apologize for claiming I was late to check-in/wrong terminal and says no compensation is due as all was confirmed from their end. They were happy to see Delta's offer, but when I explained to them, Delta went back on it, they tried to reach out to Delta to advocate on my behalf to then tell me to keep working with KLM.