I rang the Gold line yesterday to chase up a sizeable refund I’ve been waiting more than a month for. I was told it could take up to another month to get the money because there aren’t enough staff to process the backlog. It’s reassuring to know I could get the money more or less straight away through the Amex dispute process but I’d rather get it sorted out through the normal channels. I have a certain amount of sympathy for BA given the current market challenges, but they have a lot of my cash already tied up in future bookings so it doesn’t seem unreasonable to expect them to process what they owe me in a reasonable timeframe...