Originally Posted by
Geordie405
I really don't understand why everything needs to be convoluted and complex and requires so much manual intervention. It really should be possible to cancel / refund Avios only bookings online. You shouldn't have to ring up for that. The same goes for cash only bookings.
There were quite a few people who used the online facility for FTV and swore blind they had requested cash, not a refund, so you can put all the warnings you like on the screen, people tend to press them buttons. I very much doubt there are many travellers who know, let alone understand, the difference between Involuntary Refund Calculations and Voluntary Refund Calculations, but quite a good wadge of passengers are actually in the Voluntary space. And mostly they would regard themselves as involuntarily unable to fly.