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Booking made up of eVoucher & credit card payment. According to notes on my booking, the refunds team “processed a refund”, which has not been received. Credit card company said BA haven’t processed anything and thus I ping pong round and round in circles.

This was escalated a while back to “escalations” who didn’t appear to do anything. Ongoing cases with Customer Relations who just "sends messages to the refunds team" (after initially closing a case saying "we don't deal with refunds)" . Customer Relations just repeat “Refunds team have dealt with this” yet I am no further forward.

To add insult, frustration and confusion, Twitter Team stated that the card has been refunded but it hasn’t.

Any feasible suggestions on how to find somebody in BA who knows what’s going on?



Thanks