Originally Posted by
barboyz
Has anyone used the "hold your ticket for 2 years" option?
I was due to fly to SYD in Jan 21, which will not be going ahead, so I called the Qatar London office to ask about holding onto my ticket for 2 years, he went through it all and it seemed like a good idea so I went ahead with it, I can now fly anytime before 02/22 as long as there are seats available on the flight I want to go on.
What is concerning me is that I have nothing in writing, I asked the agent for a confirmation email, stating what we had spoken about, he said they don't do this.
my original booking has gone from the app and Qatar's website.
Has anyone else come across this? I am sure Qatar will honour my booking, but it's just a bit unsettling that I have nothing in writing.
It's normal that they are not sending any confirmation e-mail when you hold on to your ticket and convert it to an open ticket with new flights.
When rebooking your ticket, you would use the same 6 digit booking confirmation number and it would appear on the QR website and the app when you've actually used that open ticket and segments are loaded.
Originally Posted by
Sam Lewis
Thats all very well but you will have to pay any price difference
Originally Posted by
barboyz
Was this for me?
If it was for me then I won't have to pay any fare difference as it was an involuntary change, as they have changed my flights.
I guess that
Sam Lewis has thought that you've cancelled the flight on your own as QR operates flights to SYD at the moment and they do not honor involuntary changes due to border closures 2.5 months before the flight.
Your situation was because of a flight cancellation so you wouldn't need to pay any fare difference when you rebook and use your ticket on hold.