Originally Posted by PHLGovFlyer

I called QR and tried several ways to rebook the trip.

First, I asked to be rebooked to PHL-DOH-SYD-CNS (SYD-CNS on QF) and SYD-DOH-PHL. I could book these on the QR site. Agent said it can't be done because it's not my original destination, and QR does not fly to CNS directly, and their change policy excludes flights on other carriers.

Then I asked to be rebooked to PHL-DOH-SYD-BNE and SYD-DOH-PHL. I tried booking the outbound to PHL-BNE on the QR site, but it returned no available flights at all for later next year. However, the site would book DOH-SYD-BNE with flights that would connect well with the PHL-DOH flight. The agent stated that she could book me on another carrier on this routing because it was my original destination, but her systems returned no availability on PHL-BNE on any dates late next year, so that wouldn't work.

I finally settled on just flying PHL-DOH-SYD and SYD-DOH-PHL because she could book it. I asked if she could put a note in the PNR in case availability to BNE opened later, but she simply restated QR's policy on voluntary changes.

Was the agent correct to deny me the rebooking to BNE? To CNS?