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Thread: Web site and Globalist Concierge says I can't book more than 10 nights
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Old Oct 31, 2020 | 4:14 pm
  #4  
Matt4200
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Join Date: Sep 2019
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Programs: Hyatt Globalist, Hilton Diamond
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Originally Posted by craigthemif
Yes you're right. However... it wouldn't be the first time where the first of two separate, yet consecutive, reservations posts to your account before your final check out date.

Which means that:

a) the basic nights might indeed credit to 2020
b) unless Hyatt IT automatically reverses those nights and adds them to 2021 after final check out, you then need to convince a customer service agent that nights stayed in 2020 should actually apply to 2021. There might be a fair amount of HUACA required.
The front desk staff can always combine them into one folio at check in though as well.

I’m not saying if it posts separately it would easy to reverse, but I am saying IF in that rare occasion it did do that both the FAQ of the promo AND Hyatt’s T&C support it being posted as 1 and all credits going towards 2021.

Am I wrong?
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