Originally Posted by
DaveS
I have just managed to upgrade my two outbound flights (LHR-KGL) next week with a voucher today. I did get the usual claim that there were no vouchers when I called earlier in the week. Feedback sorted that one. So usual service on the vouchers from what I can see. I was also told the next vouchers will arrive on 1st January.
I upgraded flights to Kuala Lumpur far into next year, when things will be rosy again (
). I did it at a sales office, where they could see only two vouchers ... although the call centre, and logic, say I have four. Hey ho.
The office knew nothing about any change in how vouchers can be applied. Maybe the report we received was a one-off, or a short-term intervention.