Originally Posted by
dieselbear
The tickets were a mix of Wallet funds and an additional payment on my AS Visa.
When I asked for the Visa portion to be refunded to the card was told "Sorry. You are only eligible for the full ticket purchase price to go into your Wallet."
"But Alaska canceled my flights."
"Sorry. There is nothing we can do."
Grrrrr...
It doesn't sound as if you HUACA, and I'm sorry to hear that. All of my springtime work travel flights got cancelled or rescheduled by over an hour by AS, and some of them had been purchased with a mix of travel funds and new money. AS carefully refunded each ticket to its original form of payment, except one where they refunded it completely to the credit card even though it included both. (I didn't complain.) The ASgent was able to see the original payment form in each case and told me in advance which amounts were being refunded to card or wallet.