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Thread: Two different [overlapping] reservations, points for only one
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Old Oct 26, 2020 | 12:12 am
  #28  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by griffinj
......

Same thing happened a month later with the same scenario. Only this time it was with the Marriott in Cancun. I received nights and points credit for the longer stay, but not for the second room that overlapped on a second reservation. Contacted Bonvoy customer support again and never got a response.
Hello griffinj,

I'm so sorry to know that the missing stay points caused inconvenient. If you send an email with your Marriot Bonvoy number and attaching the stay folio to [email protected], we'd be happy to assist you.

Please let us know if you need further assistance.

Best regards,

Carrie L
Specialist Social Media
Marriott International
[email protected]
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