Originally Posted by
drvannostren
With regards to 2, am I entitled to that because a flight was cancelled and that's normal procedure? Because with COVID that's not happening (except recent news from WS). Or am I entitled to it, because EU 261 law says that I am? Because if it were EU 261, I would assume I'd have to file a claim against Lufthansa since they're the operating carrier.
There is no need to file a claim. As per EU261 if any segment of your trip is cancelled you are entitled to equaivalent accomodation on a comparable flight or full refund. The claim business is for instances where you are due compensation for the cancellation/delay to your trip. That part has been partly suspended due to the pandemic. The bit of the regulation that requires you to receive a full refund is not.