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Old Oct 19, 2020 | 7:22 am
  #1  
BasedinCLE
 
Join Date: Jan 2015
Location: CLE
Programs: United, Hilton, Marriott, Hertz, National
Posts: 189
PlusPoints upgrade request out of sync

Hi all - I booked a flight a few months ago and applied PlusPoints upgrade requests on all segments shortly after booking. Due to schedule updates, my return flights were cancelled and I was a rebooked on new flights - new times, new routing, new flight numbers, etc. My original return flight had me going through ORD; now I'm going through IAD. I don't have an issue with the new flights it's just when I look at the reservation online, I notice a few oddities. First, when I look at the reservation, it says "Your upgrade to United First has been requested using a MileagePlus Upgrade award" for the return flight segments. Normally, the waitlist message specifically mentions PlusPoints and the amount of points to be deducted. Second, the return flight segments are listed twice - one for my confirmed seats, and one for my waitlisted upgrades. Third, when I look at a listing of all PlusPoints upgrades, it still shows my original flights (i.e., connecting through ORD) with the following error message: "This reservation is out of sync. Please check your reservation details for the most up-to-date information. You may also need to submit your upgrade request again."

I called the 1K desk twice and the agents confirmed everything is okay, but I'm a bit skeptical. Has anyone had this situation occur and did everything turn out okay?

Last edited by BasedinCLE; Oct 19, 2020 at 7:52 am Reason: Correcting typo
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