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Thread: Econo Lodge Vs. Rodeway Inn
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Old Oct 17, 2020, 5:46 pm
  #12  
ord100
 
Join Date: Dec 2001
Location: ORD, NRT, BKK
Programs: UAL 1MM, AA,
Posts: 176
Choice allows bad hotel operators to ripoff clients
Originally Posted by ChoiceHotels
Hello, there! Feedback like this helps us pinpoint what is working and what is not. My team appreciates your valuable feedback because we will be sharing this information with the appropriate parties internally to further review and address with hotel management and ownership for the necessary corrective actions to be taken. Take care!

Liz
Choice Hotels International
Liz: It sounds nice to say "Choice Cares" but my experience is that Choice allows bad operators to ripoff clients. I have been in contact with 2 Choice reps in last week. BOTH REPS SAID IT IS NOT A CHOICE PROBLEM IF GUESTS ARE OVERCHARGED; IT IS AN OPERATOR ISSUE.

THIS IS A HUGE PROBLEM THAT WILL KILL YOUR BRAND.

I booked on the Choice website, using Choice CC, am 15-year member, and then when I was ripped off twice ... Choice said its "not our problem".
Last edited by ord100; Oct 17, 2020 at 5:55 pm
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