Originally Posted by
Often1
The key to all of these is to do everything in writing (which includes webforms & screenshots) and to submit chargebacks with the necessary (but not irrelevant) documentation. The low level clericals who process these things need a road map and when you provide it, you win. It also helps if the merchant vendor (carrier) pushes back. Make certain to include:
1. E-ticket receipt
2. Notice of cancellation or significant change.
3. Your request for a refund to the original form of payment.
4. Any response from the carrier
5. Copy of the relevant part of either or both EC 261/2040 or US 14 CFR (best is the DOT Enforcement Notice of April 2020).
Your cover note should be short and to the point and describe what you are attaching. The extra 5-10 minutes work can help a great deal.
Yes, great advise, and if possible take screenshots showing dates. I showed AMEX proof that LF had cancelled my flights without even warning me at a time that their partner TK was still operating the flights.