Originally Posted by robodeer
in the most recent threads it sounds like some people have had good experiences with some TSA agents, but overall-any bad experience overshadows any good experiences. how would the situation be any different with a different cadre of folks doing the same job?
I agree its unfair to paint all of TSA with the same (negative) brush just because of a few (or few thousand) poor screeners.
But that doesn't change the fact that this is essentially a customer facing, customer service (with undertones of 'National Security' organization). Screeners should be polite, friendly and firmly enforce the rules (and ideally the rules would be logical AND consistent). But this is not a job that requires advanced levels of education, nor is it one that undergoes ultra stringent background checks as required of other government/law enfocement jobs). Not to demean the position, just pointing out that it isn't rocket science or something that requires free and creative thinking; it simply requires adherence to policy.