Originally Posted by
gnomey
because i am also reading multiple reports where their CX award flights get cancelled, but miles were posted back with the old expiration date.
so why does that happen to them?
is it because the flights they booked are to be flown before the miles expiration date (ie 30 April 2021) in this case?
Once a redemption flight is canceled CX will not refund the ticket (miles) unless the member asks them to. Their default next step is to protect you on another flight (which you can decline) or let you change travel dates/routes without penalty. If the cancellation happens before 30 April then you can choose to leave the ticket open and call up on 1 May to do the refund, as it has a validity of one year.