Asia Miles expiration in time of Coronavirus
Apr 1, 20, 4:44 am
#1
Original Poster
Join Date: Jul 2005
Posts: 78
Asia Miles expiration in time of Coronavirus
Has there been any provision to suspend miles expiry in view of the current situation? 96% of network cancelled, partner airlines similar or worse, and cannot even transit HKIA. As an Australian I can't even leave my country. Makes it hard to use expiring miles. I see many airlines are making provisions for status. Might be a nice gesture to convert all miles to no expiry as long as there is activity every 18 months.
Secondly, does anyone have some good contacts at CX we could make this suggestion to?
Cheers
Secondly, does anyone have some good contacts at CX we could make this suggestion to?
Cheers
Apr 1, 20, 4:00 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Originally Posted by Airman Biggles
Has there been any provision to suspend miles expiry in view of the current situation?
Originally Posted by Airman Biggles
Secondly, does anyone have some good contacts at CX we could make this suggestion to?
Apr 1, 20, 7:09 pm
#3
Join Date: Feb 2015
Posts: 547
Originally Posted by Airman Biggles
Might be a nice gesture to convert all miles to no expiry as long as there is activity every 18 months.
COME ON CX, WE KNOW YOU'RE WATCHING THIS BOARD.
Do the right thing!!
Apr 1, 20, 8:36 pm
#4
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,371
Originally Posted by Airman Biggles
Has there been any provision to suspend miles expiry in view of the current situation?
Apr 1, 20, 9:25 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Originally Posted by djsflynn
We're actually chasing CX MPC PR for an update on extending status...
https://www.flyertalk.com/forum/cath...ts-relief.html
Apr 1, 20, 9:53 pm
#6
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,371
Originally Posted by garykung
It has been announced already:
https://www.flyertalk.com/forum/cath...ts-relief.html
https://www.flyertalk.com/forum/cath...ts-relief.html
Last edited by djsflynn; Apr 1, 20 at 11:09 pm
Apr 1, 20, 11:36 pm
#7
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,393
Originally Posted by Airman Biggles
Makes it hard to use expiring miles. I see many airlines are making provisions for status. Might be a nice gesture to convert all miles to no expiry
CX only profits from AM if they can convince suckers to convert credit card points to AM.
Existing AM is sunk cost to them, by ringfencing existing miles from new no-expiry miles you see how hard they work to make sure no additional value can be extracted from existing "sunk" AM.
Originally Posted by JordanWalker
the rest are all no-expiry AM's.
COME ON CX, WE KNOW YOU'RE WATCHING THIS BOARD.
COME ON CX, WE KNOW YOU'RE WATCHING THIS BOARD.
Originally Posted by djsflynn
Hey fellow Aussie, now locked down in this home that's girt by sea. We're actually chasing CX MPC PR for an update on extending...miles expirations, will swing back and let you know what we hear.
I currently don't have new hats to eat but have lots of paper cups from takeaways, I'll eat one of those if AM comes back with anything:
Apr 2, 20, 1:49 am
#8
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,371
Originally Posted by percysmith
I fear AM will come back with the tone-deaf response to explore their wide range of non-flight awards.
I currently don't have new hats to eat but have lots of paper cups from takeaways, I'll eat one of those if AM comes back with anything:
I currently don't have new hats to eat but have lots of paper cups from takeaways, I'll eat one of those if AM comes back with anything:
Apr 2, 20, 1:52 am
#9
Join Date: Aug 2007
Location: Sydney, Australia
Posts: 1,371
Originally Posted by Airman Biggles
Has there been any provision to suspend miles expiry in view of the current situation?
Apr 5, 20, 9:42 am
#10
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,393
Originally Posted by djsflynn
Maybe so, but it never hurts for us to ask, and many’s the time I have landed a story with way, by not waiting for some press release to lob over the fence.
Last edited by percysmith; Apr 5, 20 at 10:26 am
Apr 6, 20, 2:41 pm
#11
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,393
Originally Posted by percysmith
I've noticed these responses on CX's FB and AM's twitter. CX and AM social media normally tell people to DM when they've nothing to give.
https://www.facebook.com/asiamiles/p...26320307468548
HY Poon to Asia Miles 亞洲萬里通
March 14 at 7:18 PM
Are you going to extend the expiry date of our miles going to get expired in recent months? Frankly speaking, I do not think anyone is going to redeem a flight ticket now or in near future as no one knows how’ll the Coronavirus situation go on.
Please don’t reply me by saying “we can consider redeeming other lifestyle rewards”. I believe mostly people use your miles to redeem for flight tickets.
HY Poon Asia Miles 亞洲萬里通
Don’t you think this is a question for the benefits of all members in your programme instead of mine personally? Why a private message but not making this clear and transparent to everyone?
Be time to market!! How you run a customer loyalty programme results in how customers maintain their loyalties to your brand.
Asia Miles 亞洲萬里通
Hi HY. Different members will be under different situations, what miles expiring policy members under, amount of expiring miles, expiring date, etc. We currently do not have a standard policy for this special situation but we'd review member's profile case by case and try to provide any alternative suitable to members. As it involves members' privacy to disclose the membership number, we recommend members to send private message and we'd further look into it. Thanks. -Pitt
HY Poon to Asia Miles 亞洲萬里通
March 14 at 7:18 PM
Are you going to extend the expiry date of our miles going to get expired in recent months? Frankly speaking, I do not think anyone is going to redeem a flight ticket now or in near future as no one knows how’ll the Coronavirus situation go on.
Please don’t reply me by saying “we can consider redeeming other lifestyle rewards”. I believe mostly people use your miles to redeem for flight tickets.
HY Poon Asia Miles 亞洲萬里通
Don’t you think this is a question for the benefits of all members in your programme instead of mine personally? Why a private message but not making this clear and transparent to everyone?
Be time to market!! How you run a customer loyalty programme results in how customers maintain their loyalties to your brand.
Asia Miles 亞洲萬里通
Hi HY. Different members will be under different situations, what miles expiring policy members under, amount of expiring miles, expiring date, etc. We currently do not have a standard policy for this special situation but we'd review member's profile case by case and try to provide any alternative suitable to members. As it involves members' privacy to disclose the membership number, we recommend members to send private message and we'd further look into it. Thanks. -Pitt
Apr 10, 20, 1:55 am
#12
Join Date: Feb 2015
Posts: 547
In case anyone's wondering, this is the canned reply from Asia Miles after you DM your MPO#. Who knows, maybe DMs might get a different treatment 
Hi Jordan. As members can redeem award tickets 353 days in advance, you actually can try to redeem award tickets for next year; also we have offered a lot of lifestyle awards, so we have no plan to automatically extend the miles expiry date.
However, if you find that the Coronavirus is still stopping you to redeem award tickets before your miles expiry date, and you do not want to redeem any lifestyle awards, please contact us a week before the expiry date of your miles, we will review the situation and see what we can do for you. Thanks.
However, if you find that the Coronavirus is still stopping you to redeem award tickets before your miles expiry date, and you do not want to redeem any lifestyle awards, please contact us a week before the expiry date of your miles, we will review the situation and see what we can do for you. Thanks.
Apr 10, 20, 2:43 am
#13
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 5,960
Originally Posted by JordanWalker
In case anyone's wondering, this is the canned reply from Asia Miles after you DM your MPO#. Who knows, maybe DMs might get a different treatment
Apr 14, 20, 1:02 am
#14
Join Date: Sep 2017
Location: Hong Kong
Posts: 138
Could you make a fake booking in the near term (before May 31) where AM allows free refund/cancellation. Then just cancel, and your miles should be refunded with a refreshed expiry date.
I saw some bloggers mention similar things on FB but never looked into the details.
I saw some bloggers mention similar things on FB but never looked into the details.
Apr 14, 20, 1:07 am
#15
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,393
Originally Posted by sparkj
Could you make a fake booking in the near term (before May 31) where AM allows free refund/cancellation. Then just cancel, and your miles should be refunded with a refreshed expiry date.
I saw some bloggers mention similar things on FB but never looked into the details.
I saw some bloggers mention similar things on FB but never looked into the details.
