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Old Oct 9, 20, 10:21 pm
  #5  
lileor
 
Join Date: Jul 2005
Location: Southern CA
Posts: 35
Originally Posted by Lutz View Post
Thank you for this! I had to change the date of my award ticket but I was on perpetual hold when I called their call center. Thankfully I was able to get everything sorted out via chat!
Are there certain hours for online chat? It says 24 hours, but I'm unable to get the chat to launch properly. I've tried in 3 different browsers with no success. They cancelled the first leg of a return flight from Quito to LAX on December 27 and the only flight available is on December 24. Would that allow me to cancel the entire trip and get a refund? I booked in early April.

Fare basis: TMAB2ITS
Endorsements: /C1-4 REFUND FEE APPLIES/ NO CHANGE
FEE AND PLUS FARE DIFF/NON END -BG AV
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