Contacting Avianca
Sep 25, 20, 4:32 pm
#1
Original Poster
Join Date: Mar 2001
Location: Seattle, WA USA/Punta del Este, UY
Programs: AS 75K, AA EXP, Hilton Gold
Posts: 842
Contacting Avianca
Has anyone had trouble contacting Aviance. No get no answer at the Call Center, and trying on line chat was not successful. I was originally number 63 and when I got to number 2 I was disconected. I unhappily have two vouchers that some year I hope to use.
Sep 25, 20, 4:34 pm
#2
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Platinum, IHG Gold, Hyatt something
Posts: 28,918
Originally Posted by bkkth
Has anyone had trouble contacting Aviance. No get no answer at the Call Center, and trying on line chat was not successful. I was originally number 63 and when I got to number 2 I was disconected. I unhappily have two vouchers that some year I hope to use.
Oct 6, 20, 10:12 am
#4
Join Date: Jan 2004
Location: NYC
Programs: AA PLT
Posts: 236
Originally Posted by Bobdh13
They have a chat functionality now it’s amazing can even change award flights!
Oct 9, 20, 10:21 pm
#5
Join Date: Jul 2005
Location: Southern CA
Posts: 35
Originally Posted by Lutz
Thank you for this! I had to change the date of my award ticket but I was on perpetual hold when I called their call center. Thankfully I was able to get everything sorted out via chat!
Fare basis: TMAB2ITS
Endorsements: /C1-4 REFUND FEE APPLIES/ NO CHANGE
FEE AND PLUS FARE DIFF/NON END -BG AV
Oct 10, 20, 11:19 pm
#6
Join Date: Nov 2017
Programs: Chase and American Express
Posts: 67
I changed the return leg of an award ticket via chat like weeks ago. Chat is very iffy, gives you a number in the line and then sometimes disconnects and you lose your place. Probably took like 7-8 tries before i was able to connect to someone, very frustrating but they didnt charge any fees for the change and changed it in about 15 mins or so once i got connected to someone.
Nov 13, 20, 10:10 am
#11
Join Date: May 2003
Location: Paris
Programs: AA Plat (4m+), AF Gold, A3 Gold, Hyatt Explorist, Marriott Plat
Posts: 1,620
after all of this painful interaction (or lack of interaction I should say), I don't care if LM has a 500% bonus on mileage purchases. They have frustrated me to no end. It's just not worth dealing with their incompetence anymore. I want to use my last ticket and say goodbye.
Nov 13, 20, 1:42 pm
#12
Join Date: Jan 2007
Location: NYC/Northern NJ
Programs: 1K - UAL, Platinum DL, Marriott, Hilton, SPG
Posts: 1,763
Originally Posted by RooseveltL
No response on What's App shows green but after 2 hrs early on Friday AM - safe to assume no response forthcoming.
Dec 7, 20, 9:46 am
#13
Join Date: Dec 2006
Programs: marriott platinum
Posts: 179
One more instance of horrendous service from Avianca and Life Miles. Almost impossible to get through. When I finally do, making a change in award flights or cancelling flights is almost impossible. Strongly advise not taking advantage of promotions to buy miles inexpensively.
