Originally Posted by
mikeyfly
Two refund calls this morning (using cooling off period from the Avios Sale) - both times answered and issue dealt with and call ended in under five minutes. Also, voucher and Avios returned immiedately
And just to confirm, did you call the 0800 number that BA is directing most people to use?
I've had a handful of attempts over the past few weeks were I stayed on hold for maybe 20-40 mins without my call ever being answered, but they tended to be in the afternoon (when I usually have a free hour)