Originally Posted by
nigelw
The gold line has been like that for several months now. Cynics would say it is an attempt to force you to take a FTV by making it impossible to get through to get any other type of refund.......
You need to phone up to use the FTV* so you'll still get cut off at some point
*Actually, f you're not in a hurry (as it can take a few hours between messages), Twitter will book using an FTV for you.