hyatt is smaller, like starwood was smaller
hyatt is controlled (voting shares) by one family
Originally Posted by
writerguyfl
Apparently back then, having a complete stranger address you by name was an unsettling experience for many people. The only guests that were okay with the concept were ones who stayed with us regularly.
definitely constantly changing. seems to be something that upscale cruiselines have done for a long time, but that audience was narrow (older wealthier)