I don't even know who my concierge is. I've never actually spoken to the 1 they first assigned. I have found that their regular concierge line (and even regular line) and on property service great. I never much liked Ambassador status at SPG. I haven't had it at Marriott so can't directly compare. I've always found a call to club lounge head or GM in advance of a stay makes the difference at any property, Marriott or Hyatt but especially Hyatt.

How they found out about my accident? I have no idea. But I do think the heads of Hyatt do follow me on social media or hear about what's happening to me in other ways.

For that matter, I know SPG used to follow me. When I arrived at properties after a special public success, they often had things prepared. Custom cakes or chocolates in the shape or emblazoned w something very specific to my public event. They told me they often did Google searches for me before I arrived and I often found later guest service folks followed me on various platforms.

I literally had to argue for an extra bottle of water at my last Marriott stay after a 12 + hour flight with a stopover at the hotel for a few hours before being able to return to my country during beginning of Covid. My family was thirsty, it was after the lounge had closed, and we were in a coutry where water is not potable.



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