Originally Posted by
canadiancow
Ehhhh there are enough issues right now that I suspect there's something more general.
I had two bookings that were BNNB. One let me upgrade the whole thing, the other only let me upgrade the N segments.
Spoke to a phone agent and a concierge, because I'm on a six-hour layover with some time to kill.
"Oh, yeah, October 6th doesn't actually mean October 6th. They opened up the windows today, but you definitely still can't upgrade award seats at all, till Nov 8."
...presumably that'll be why they ended the eUp promo two days ago. So, I'll sit in the bulkhead row of economy, looking at a PE cabin with 23 empty seats out of 24, and use those eUps later in the year when they'll cost AC more.
AC never misses an opportunity to miss an opportunity.