Originally Posted by
WeleaseBwian
Just had the email to say change of schedule.... 13 hours change to arrival time so I've now requested a refund based on a significant change being too inconvenient!
Update on this to give a data point on refund timescales...
3 working days from refund request to acceptance of cancellation - email states could be up to 28 days for payment to be made.
6 working days later refund appears on Amex card.
Pretty good really considering the global situation and some of the horror stories I've read about other airlines / travel companies etc.