QR playing chicken over cancellation
#61
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,884
#62
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
I knew about the 2 hours in general. But didn't know it also applied if the original flight was cancelled, ie flight number changes, and they put you on another flight within 2 hrs.
#63
Join Date: Apr 2007
Location: UK
Programs: None
Posts: 115
3 working days from refund request to acceptance of cancellation - email states could be up to 28 days for payment to be made.
6 working days later refund appears on Amex card.
Pretty good really considering the global situation and some of the horror stories I've read about other airlines / travel companies etc.