Originally Posted by
ranskis
I am answering too late for that one, however I thought the Elite line was open 24/7 and when the platinum line was closed, the call was forwarded to the Elite line.
That is what I thought as well. That someone would pick up the phone. Whoever, even if not a dedicated Elite team. But no, they just tell you to call back between 8am and 8pm.
Also the US could certainly work out something, at least cancel the booking and put a note in the PNR for refund by the European office next day (which needs another call). However for same day cancelation, it is usually not about refunding a ticket but voiding it, which means the payment authorisation is just cancelled, so nothing to refund actually. I guess AF US (DL?) or AF DOM TOM could handle that if you find an agent eager to help you. If the flight is from/to/via US, the rule is 24 hours for cancellation/refund even when void is not possible, so you could do it today as well.
You are absolutely right, it is about voiding, before the credit card transaction goes through. Not a refund, but as if the ticket was never issued.US couldn't help, I tried them, and Canada.
Originally Posted by
ranskis
Alternatively, you can ask for a voucher according to the current AF policies, and use this voucher for a new ticket, I don't think you'll stop flying AF over 1+ years.
Current rules are that for cancellations by the pax the tickets conditions prevail. In this case, My ticket is a funny one: free and unlimited rebookings (with fare difference if there is one), but no refund. Hence my desire to void.
In any case, thanks for your help.