Originally Posted by
San Gottardo
Both Ultimate and Platinum line stop working after 8pm (which I found out to my surprise). So where can I call before midnight to cancel a ticket that I bought this morning, as calling them still on the same day makes it possible to take out the transaction without penalty? Calling another region like US won't help as they won't touch refunds for tickets in France. When I cancel online, it tells me "not possible".
I am answering too late for that one, however I thought the Elite line was open 24/7 and when the platinum line was closed, the call was forwarded to the Elite line. Also the US could certainly work out something, at least cancel the booking and put a note in the PNR for refund by the European office next day (which needs another call). However for same day cancelation, it is usually not about refunding a ticket but voiding it, which means the payment authorisation is just cancelled, so nothing to refund actually. I guess AF US (DL?) or AF DOM TOM could handle that if you find an agent eager to help you. If the flight is from/to/via US, the rule is 24 hours for cancellation/refund even when void is not possible, so you could do it today as well.
Alternatively, you can ask for a voucher according to the current AF policies, and use this voucher for a new ticket, I don't think you'll stop flying AF over 1+ years.