Originally Posted by drakbig2

Bonvoy Lurker,

Also staying at this hotel and had a similar experience if I could trouble you to also investigate.

I booked a 2 night stay with confirmed SNAs then a separate reservation for one day early as needed to fly into Everett a day earlier. I arrived well after hours and there was still suite inventory being sold and was denied an upgrade and told that I could change rooms in 6 hours into the suite for my second reservation...

The very helpful/kind front desk attendant explicitly stated that the General Manager forbids anyone from being upgraded into a suite as a rule and his direct approval is required for every upgrade. Worse yet, given the suspension of elite benefits guarantees they have been instructed to not offer welcome gifts (points or $10 credit for the now open restaurant) / suggested I speak to someone in the morning as though would like to help is unable to given GM.

Happy to share additional color via PM as tone seemed to indicate retaliation towards employee was a real concern

Thanks!