Originally Posted by
paul_from_losangeles
Hello at Flyertalk:
I am a Hertz Gold member, living in the USA, attempting to make a routine Hertz reservation for Nashville airport (BNA), for a compact car.
Currently, I am experiencing the same problem that SusanDK reported almost a year ago.
If I am not logged-in to my Hertz account, I can enter my rental data and discount code, and receive the normal, full array of quotes.
If I log-in, I can access my account, and modify my profile, but when I request a quote on my desktop computer using Firefox or Chrome, I receive "Sorry, we're having trouble processing your request. Visit our Customer Support page or call 1 (800) 654-4173."
I endured a struggling phone-call to that number, and the agent mumbled something about a system upgrade. That was 3 days ago, and the problem still exists.
Also, if I use an older Hertz app on a smartphone running Android 6, I receive the error that SusanDK reported: We're unable to process your request at this time. Please "Contact Us". [DE11]
Further, if I use an updated Hertz app on a smartphone running Android 8, I receive the error reported in thread #4 of "Locked out of Hertz profile", which states that the location is closed during my requested hours; however, I'm requesting 11:30 AM on a Tuesday and Friday, which should be open hours.
In frustration, I finally made a reservation with National at a lower price, with an equivalent discount code.
However, I would like to correct this Hertz problem, since Hertz usually has a better selection of Nissan Versas, which is my preferred car (since I own one).
Should I try to contact Hertz, perhaps using the Facebook Messenger link from the Customer Service page? Any other suggestions? Thank you very much.
Some things to try:
1. Open an incognito window in Chrome or a private window in Firefox and see if that helps.
2. Try logging in via the browser on your mobile phone and try booking from there.
3. Try upgrading to the latest mobile app and try booking from there.
4. Check to make sure your driver's license and credit card info is specified in your Hertz profile.
5. if all of that fails (or if you just want to save some money), request a quote from AutoSlash and then add your Hertz member number on the checkout page when booking. You'll earn points and get all your Hertz Gold benefits as usual. It's a nice way to avoid Hertz's annoying site but still get all your benefits, not to mention get a better deal.
