Cannot reserve when logged in

Old Oct 12, 19, 4:16 am
  #1  
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Join Date: Jun 2004
Posts: 2,743
Cannot reserve when logged in

I'm trying to make a reservation for a car after logging into my Hertz account and continue to get the error message:
  • We're unable to process your request at this time. Please "Contact Us". [DE11]



However, if I log out, I'm able to get quotes and carry through to reservation for the exact same dates I'm searching when logged in. I've tried when logged in to delete all discount codes and just reserve without applying any codes but continue to get the same error.


Any ideas why I can reserve as Guest but not when logged in? The rental location is CPH if it matters and my profile has my U.S. address and driver's license.


SusanDK is offline  
Old Oct 12, 19, 4:28 am
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
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We’re also seeing issues on our end. Hertz is experiencing some IT issues with their Gold member system right now. We’d recommending trying again in a few hours.
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Old Oct 12, 19, 4:33 am
  #3  
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Thank you! I have also just sent a query via AutoSlash which is not quoting Hertz. Is there any way to specific preferred rental companies on AutoSlash? I prefer Hertz because we are Platinum so don't mind paying a bit more than other quotes.
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Old Oct 12, 19, 4:44 am
  #4  
 
Join Date: Aug 2002
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Programs: HHonors Gold since '02, Hertz President's Circle since '07
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Me 3. But it's Saturday night at 3am. They're running some type of computer upgrade, because, well, it's Saturday night at 3am.

I'm going to bed. It will work when I wake up.
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Rut Dog is offline  
Old Oct 12, 19, 4:46 am
  #5  
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I never thought about current time in the U.S. since I'm currently in Denmark.
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Old Oct 12, 19, 4:51 am
  #6  
Company Representative - Autoslash
 
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Originally Posted by SusanDK View Post
Thank you! I have also just sent a query via AutoSlash which is not quoting Hertz. Is there any way to specific preferred rental companies on AutoSlash? I prefer Hertz because we are Platinum so don't mind paying a bit more than other quotes.
It wasn’t quoting Hertz because there were no full-size cars available. We’ll send some alternate options.
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Old Oct 12, 19, 5:05 am
  #7  
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Thanks!
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Old Oct 12, 19, 5:14 am
  #8  
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AutoSlash - the Hertz list you sent are all "pay now" via Priceline. Since we don't yet know the exact dates we will need the car, I was planning to only make a tentative reservation and adjust dates closer in. Is it possible to force a "pay later" price? I can also make a tentative reservation on Hertz and then plug it into AutoSlash to monitor I believe.
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