Originally Posted by
rankourabu
What sucks is that when AC does cancel the flight, the OP is stuck with unrefundable tickets for four, if the family is unable to fly this.
However in that case AC is under the obligation to accommodate, on another airline if necessary. Of course they might offer a refund but the passenger is not obliged to accept. And surely there are options on airlines flying directly the US.
Admittedly getting AC to do that may be like pulling teeth, but with sufficient insistence they will end up doing it.