Originally Posted by
demue
Hmm, were you following / trailing me?
Interestingly, I had the exact same itinerary booked (DPS-SIN-stop-BKK) and also flown DPS-SIN already when SIN-BKK had been cancelled.
I got the 2.5k mls back and for the stopover fee had asked the agent to raise request for refund of stopover fee as a goodwill exception due to the circumstances. That request was granted by SQ and funds credited back to CC used.
I'm still chasing the funds 3 weeks later, but that is not SIAs fault. I had used a Citibank PM Amex back in the days and that product was "retired" in Dec 2019 so my card account has been closed since then and Citibank didn't route the refund to another of my Citi CCs and apparently has no record of it. Now chasing them for tracking of the transaction (using ARN etc.).
Anyways, hope your appeal works, if by the rules, no refund of stopover fee if first segment is flown. Good luck.
haha. DPS n BKK are the nearest n popular destination. I have to use up some almost expired miles. So just book the trip.
Anyway i have read that other have been refunded in such situation the miles for the balance trip. Example. HKG-SIN-SYD. Flown HKG-SIN but SIN-SYD cancel.SQ refunded the miles for the SIN-SYD part (ie 64000 miles).
So i have ask them to check also. Either refund the miles needed for a SIN-BKK ticket or refund me the stopover fee +2500 miles or they can give me open dates ticket for SIN-BKK.
Not going to accept just 2500 miles.