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Thread: Chase closed my CSR. Why?
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Old Sep 17, 2020 | 11:51 am
  #86  
garykung
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Originally Posted by Happy
How can a cardholder default the bank when the bank actually owes the cardholder money in the form of a credit balance on the account ?! Just by this reasoning, OP should have a very strong case to get his account reinstated.
Actually no. Everything you said makes perfect sense. However, there is no obligation that Chase must fix the mistake.

If you even go further, Chase may have broken its own agreement and even ECOA. The problem is what kind of injuries has suffered in term of this denial of credit? Other than any unused portion of the AF, really not that much. In OP is able to obtain another Sapphire Card if the application turns out approved, OP's case will be even weaker.

Call it bad CS or something else, it is a battle that is easy to win.
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