Originally Posted by
kb1992
But somehow we are still obligated to pay minimum balance? This is not what Chase has been advertising about AutoPay:
It’s easy to make sure your credit card is paid on time each month. Here’s how:
https://www.chase.com/digital/custom...set-up-autopay
With AutoPay, my card is paid every month. How can they still shut down my account when I did everything correctly according to Chase?
I rest my case.
How can they shut down your account? They're a private company, not a public service. As such, I fully support their ability to make decisions on what they deem to be best for their company.
Should they have shut down your account under these circumstances? IMO, most definitely not. This is exactly why a thinking human needs to be able to override computerized rulesets. It makes no sense whatsoever to shut down your account, either by the logic of having credits meeting or exceeding the debits or from a business standpoint of chasing away a long term high dollar customer. The fact they stand by this is a good reason to 1) call the number provided and speak to someone who can think and is empowered to do something or 2) just move the UR points to something you can use and tell Chase to shove it (and leave them a bad review everywhere you can).