Originally Posted by
DJ_Iceman
Sabai may have hit the nail on the head (despite the pejorative "McMarriott" thing)--at some point (and I would guess it was when someone with the last name of "Marriott" ceased running the company) they seem to have shifted from a customer-focused hospitality business to a profit-focused franchising business.
Marriott, like many large US companies, have grown too large for their own good.