Originally Posted by
EasternTraveler
I have not opened a card with either card company since July 2018. I received my last bonus in August 2018. Your phone number people say they don't know why. Chase says there is no reason for the denial, that it is Marriott. Marriott customer service says it is Chase. Amex says it is Marriott. Here is what the website says.
Are you positive you received the bonus in August? If you opened the card in July, that means you met the spend pretty much immediately for the bonus to post on your first statement in August. There are data points that say Chase is not always that quick in posting the bonus. Are you certain your bonus in 2018 actually posted with your first statement in August or could it instead have been the September statement, the month after? That would explain it.
One DP (TPG) says:
Welcome bonus: Chase asks that you “please allow 6 to 8 weeks for bonus points to post to your account” after meeting the spend requirement. The issuer waits to post your welcome bonus until your statement closes. However, from personal experience, we’ve found that Chase may delay posting your bonus points if you meet the minimum spending requirement too close to the statement closing date. This is true even if all of the transactions for the minimum spending fully post and show on your statement. So, don’t cut your spending too close to the deadline if you’re counting on those points.