Originally Posted by
physioprof
I've been following this thread & I'm still kind of confused about what exactly is the scenario. Is it that if, between when your statement hits and the payment due date, credits post to your account that reduce your current balance to zero or below, Chase still considers you obligated to pay the minimum due on the statement? And that this obligation is not taken into account by Autopay, which sees the zero current balance and thus pays nothing?
Your understanding of the situation is correct. When credits are added to your account after the monthly statement closes with a balance due, Chase still requires you to at least make the minimum payment shown in the most recently closed statement even when the credits are larger than the balance due shown on the monthly statement.
AutoPay is based on the running balance shown in your online account so it wouldn't deduct a payment if you have a negative running balance. However, the cardholder's obligation is to follow the monthly statement which would have shown that a payment was due. Now I'm sure that many people will argue that AutoPay should have been designed differently but that's the situation that has existed for some time. Consequently I always follow the monthly statement even though I only get online statements and its sometimes a hassle to open a PDF file. AutoPay for me is only a backup in case I'm unable to manually make a required payment.
Here's the relevant portion of the Sapphire Reserve Cardholder Agreement:
